Canvasprintfactory.com Review

December 27, 2012  •  5 Comments

I will never purchase another print from:

I am not one to complain about vendors, but cavasprintfactory.com may be the worse vendor I've purchased canvas prints from. Initially I was impressed that I could choose pretty much any dimension print I wanted. Seeing that I love panoramic images, I ordered 10 different 8x24 canvas prints. On top of the sizing flexibility, they also offered a "pro" discount of additional 10%.

My order arrived quickly, however, more than half the prints should never have left their factory. 4 of the prints had ink spots; 1 was very loosely wrapped. I wish I would have taken pictures, but I was in a hurry to get the issue corrected. Clearly, canvasprintfactory.com has poor quality control and ships garbage items. But hey, they have a 30-day satisfaction guarantee! Oh wait, I have to pay return shipping on items that shouldn't have been shipped in the first place. I email their customer service complaining about their quality control. Do they offer to pay for the return shipping--of course not!! To their credit, the replacement order was error free (but it cost me an additional $28) 

Stupidly, I go ahead and order more prints for the Manhattan Beach Hometown fair. However, I emailed them when placing my order requesting that they triple check the quality of my order;  they insisted that my next order would be flawless.

Maybe I'm being nit-picky, but three of my prints had this issue upon unwrapping:

I'm guessing that these were damaged by friction during shipment due to poor packing & really cheap packing materials.

This scratch most likely occurred prior to shipping:

I didn't bother to return the prints because it wasn't worth the $21 that it was going to cost me in return shipping. Odds are the replacement order would have an additional damaged or flawed print. I did write an additional email stating that my prints were again unsatisfactory; their response was flippant & terse.

 

In the end, I guess going with the cheapest vendor isn't the cheapest in the long run.

 

I have two great prints from Canvaspop.com; and Costsco makes nearly as good a canvas print as Canvaspop.com.


Comments

5.Jenna Natalizio(non-registered)
Horrible company. I ordered a 12 by 36 canvas print and received a 9 by 36 instead.

I sent an email about the error and after not hearing back I called costumer support at 11:00 am and spoke to Jessie. He was very rude and not helpful, he also lied to me. He said that emails were sent to me about the size change and that I had been refunded the size difference. I received no emails, even in my SPAM, and it is very clear on my credit card statement that no portion of my order was refunded to me. When I asked to speak to a manager he said he was the only one working. When I asked again to speak to a manager and for their contact information he gave me the generic number and told me to call back between 10 and 2 to speak to a manager (11:00 am is between 10 and 2). This is very unprofessional and I would never recommend a company that lies to its consumers.
4.ed kennedy(non-registered)
Try Easy Canvas Prints, their quality is outstanding, shipping is packed very well, and customer service great. I just got my canvas print factory order and it was damaged due to very poor packing and the quality of the frame and stapling was awful. Even if it wasn't damaged I'd be very disappointed with their product. I always wait for the deals when I order so Xmas time might get you a better price.
3.Thomas J. Sebourn Photography
They are legit, in the sense that they are a real company; they have the worst customer service though.
2.Carolyn Sivik(non-registered)
I ordered a print and cannot get in touch with anyone from Canvas Print Factory. They've charged my credit card though. Are they a legitimate company?
1.Greg Hayes(non-registered)
Your photos of the canvas aren't nearly as bad as what I received on my first order. I emailed them back and got a response to fix them. This was almost a month ago and now I'm desperately trying to contact them. I have a bad feeling about this company.
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